Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to puropelle@gmail.com.
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- Pre Sale Questions
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Pre Sale Questions
Yes, please return goods with a copy of the invoice and mention the reason for returning the items.
No, we do not offer cash returns.
Yes, delivery charges will not be refunded.
Yes, all exchanges should be sent to our consumer exchanges department.
Yes, we gladly accept any unworn, unused merchandise within 7 days of purchase for an exchange.
Yes, customers need to return the merchandise via traceable delivery (i.e., courier or registered post) at their own expense to our address.
